Refund policy
At Sortwell.shop, operated by Oklahoma County Diversion Hub Inc, we want every order to arrive safely, function as described, and fit naturally into your home. Whether you purchase an alarm clock for a bedside table or a mirror for a bedroom, hallway, vanity, or living space, we understand that customers sometimes need to return an item.
This Return and Refund Policy explains when returns are accepted, how refunds are processed, and what customers should do when an order arrives damaged, defective, incorrect, or otherwise unsuitable.
1. Eligibility for Returns
Unless a different return right is required by applicable law, customers may request a return within 30 calendar days after the date of delivery.
To qualify for a standard return, the item should:
- Be purchased directly through Sortwell.shop;
- Be returned within the applicable return period;
- Be unused or only reasonably inspected;
- Remain in substantially the same condition in which it was received;
- Include its original packaging, when reasonably available;
- Include accessories, manuals, components, protective materials, and other items originally supplied with the product; and
- Be accompanied by sufficient order information for us to identify the purchase.
For mirrors and other products that may be susceptible to scratches, cracks, chips, or surface damage, customers should use reasonable care when handling the product after delivery.
2. Items That Arrive Damaged
If an alarm clock or mirror arrives damaged, please contact us as soon as reasonably possible.
For transportation damage, we may request:
- Your order number;
- Photographs of the outer shipping package;
- Photographs of the product and any visible damage;
- A description of the problem; and
- Additional photographs or information reasonably necessary to evaluate the claim.
Customers should retain the original packaging until the matter has been reviewed. This can be especially important for mirrors because packaging condition may help us determine whether damage occurred during transportation.
Where a product is confirmed to have been damaged before delivery or otherwise qualifies for a remedy under applicable law, Sortwell.shop may provide a replacement, repair where appropriate, refund, or other appropriate resolution.
3. Defective or Non-Conforming Products
If an item does not function as represented, is materially defective, or does not conform to the applicable product description, please contact us promptly.
For alarm clocks, examples may include a unit that does not power on despite following the supplied instructions, where the issue is attributable to a product defect rather than misuse, accidental damage, incompatible power equipment, or improper installation.
For mirrors, a qualifying issue may include substantial manufacturing damage or a product that materially differs from its advertised description.
We will review the circumstances and determine the appropriate resolution consistent with applicable law and the circumstances of the purchase.
4. Standard Change-of-Mind Returns
If you simply decide that an otherwise conforming product is not suitable for you, a return may be accepted when the product satisfies the standard return conditions described above.
Customers are responsible for taking reasonable care of the merchandise while it is in their possession. Products showing excessive use, intentional damage, modification, or damage caused by improper handling may not qualify for a standard change-of-mind refund.
5. Return Authorization
Please do not send merchandise to the return address without first contacting us.
To request a return, email:
Please include:
- Full name;
- Order number;
- Date of purchase;
- Product name;
- Reason for the return;
- Photographs, when relevant; and
- Preferred resolution, if applicable.
After reviewing the request, we will provide return instructions when a return is authorized.
6. Return Address
Authorized returns should be sent to:
Oklahoma County Diversion Hub Inc
220 NW 10th St
Oklahoma City, OK 73103
United States
The return address should not be treated as authorization by itself. Customers should wait for return instructions before shipping merchandise.
7. Refunds
Once an authorized return has been received and inspected, we will process an eligible refund.
Unless otherwise required by applicable law, refunds are generally issued to the original payment method.
A refund may include the eligible purchase price and other amounts that are legally required to be refunded. Shipping charges, return transportation expenses, or other costs may be treated according to the circumstances of the return and applicable law.
8. Refund Processing Time
After an approved return is received and processed, the time required for the refund to appear in the customer's account may depend on the customer's payment provider, bank, credit-card issuer, or other financial institution.
We are not responsible for delays caused solely by third-party financial institutions after we have submitted the refund.
9. Incorrect or Missing Items
If you receive the wrong product, an incomplete order, or an item that is materially different from what you ordered, contact us promptly at [email protected].
We will review the order information and work toward an appropriate resolution, which may include replacement, return, refund, or another remedy.
10. Exchanges
Where inventory permits, we may offer an exchange for an eligible product. An exchange is not guaranteed if the requested replacement is unavailable.
When an exchange cannot reasonably be completed, an eligible refund may be offered instead.
11. Products Damaged After Delivery
Products damaged through misuse, accidental impact, improper storage, unauthorized modification, improper installation, neglect, or other customer-caused circumstances may not qualify for a standard refund.
This provision does not eliminate any rights or remedies that cannot lawfully be excluded under applicable law.
12. No Waiver of Legal Rights
Nothing in this policy is intended to waive, restrict, or replace rights or remedies that consumers may have under applicable federal or Oklahoma law.
Oklahoma's consumer-protection system addresses deceptive and unfair practices in consumer transactions, including online sales.
13. Contact
For all return and refund questions:
Oklahoma County Diversion Hub Inc
Attn: ALEHA MARIE RAWLS-TURNER
220 NW 10th St
Oklahoma City, OK 73103
United States
Email: [email protected]
We encourage customers to contact us before returning merchandise so that the return can be handled efficiently and documented correctly.