Shipping policy

At Sortwell.shop, we aim to make delivery straightforward and transparent. This Shipping Policy explains shipping charges, order processing, delivery considerations, and procedures for addressing delivery problems.

1. Shipping Charges

We offer free shipping on qualifying orders of $10.00 or more.

For orders with a merchandise subtotal below $10.00, a $5.99 shipping charge will apply.

The applicable shipping charge will be presented during checkout before the order is finalized.

2. Order Processing

After an order is successfully submitted and payment is authorized, we begin preparing the merchandise for shipment.

Processing time may vary depending on:

  • Product availability;
  • Order volume;
  • Payment verification;
  • Shipping destination;
  • Holidays and weekends;
  • Weather conditions; and
  • Other circumstances outside our reasonable control.

Orders are not necessarily processed on weekends or holidays.

3. Shipping Destinations

We may ship to locations supported by our checkout and fulfillment systems.

Customers are responsible for entering a complete and accurate shipping address. Incorrect addresses may result in additional delivery time or additional costs.

4. Delivery Estimates

Estimated delivery times are estimates rather than guarantees unless expressly stated otherwise.

Once a package has been transferred to a carrier, delivery timing may be affected by:

  • Carrier delays;
  • Severe weather;
  • Natural disasters;
  • Transportation interruptions;
  • Incorrect or incomplete addresses;
  • High seasonal volume;
  • Customs or governmental processing for applicable international shipments; and
  • Other events beyond our reasonable control.

5. Tracking Information

When tracking information is available, it may be provided to the customer through the email address associated with the order.

Carrier tracking information is controlled by the applicable shipping provider and may not update immediately after a package enters transit.

6. Lost, Delayed, or Damaged Packages

If your shipment appears substantially delayed, lost, or damaged, contact us at:

[email protected]

Please provide your order number and a description of the issue.

For visibly damaged packages, customers should, when reasonably possible, photograph the package and product before disposing of packaging materials.

We will review the circumstances and coordinate with the applicable carrier or fulfillment partner as appropriate.

7. Incorrect Addresses

Customers are responsible for providing a correct and deliverable address.

If an order is returned because an address was entered incorrectly, we may contact the customer regarding available options. Additional shipping costs may apply where permitted by law and where the additional cost results from customer-provided address information.

8. Partial Shipments

If an order contains multiple products, items may occasionally ship separately depending on inventory and fulfillment arrangements.

Customers may therefore receive more than one package or tracking number for a single order.

9. Product-Specific Shipping Considerations

Mirrors require careful packaging because reflective surfaces and glass or glass-like materials can be susceptible to impact damage.

Customers should inspect mirror shipments promptly after delivery.

Alarm clocks should also be inspected for visible shipping damage and checked according to the manufacturer's or product listing's operating instructions.

10. Shipping and Returns

Shipping terms do not eliminate a customer's rights under our Return and Refund Policy or rights that cannot lawfully be excluded under applicable federal or Oklahoma law.

For complete return requirements, customers should review the separate Return and Refund Policy.

11. Contact for Shipping Questions

Oklahoma County Diversion Hub Inc
220 NW 10th St
Oklahoma City, OK 73103
United States
Email: [email protected]